Deposits

All trips require a non-refundable deposit of 30% of the total amount. The deposits will confirm your reservation until 30 days prior to trip departure, at which time the balance of the trip is due. If the balance is not paid in full by the due date, we will regard the booking as cancelled.

 Cancellations

As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either by email or fax. Cancellations will be charged as follows:
* More than 60 days prior to trip departure. No charge, however 100$US deposit is non-refundable.
* 14-60 days before arrival: 10% charge
* 7-13 days before arrival: 40% charge
* 3-6 days before arrival: 60% charge
* Within 2 days before arrival: 100% chargeb

 Travel Insurance

Trip insurance is required for our trips. An insurance policy number for  our all-inclusive travel insurance, which includes trip cancellation, medical, and other coverage, should be confirmed upon your trip departure.

Tour cost

Tour costs and what inclusion/exclusion are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy and most meals, all transportation during the tour, entrance fees , and services of a local tour guide. Tour costs are based in USD and per person. No refunds will be given for unutilized services

Voucher

Voucher will be issued by Halongboat after the booked trip is confirmed and  payment  is completed. A service voucher will be sent by email/fax or snail mail  to passenger.

Liability

No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. Halong Boat is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Halong Boat will endeavor to substitute a suitable arrangement of similar value.

 Complaints/Refunds:

Halong Boat will act as an intermediary between the clients and other services suppliers such as air, train, boat hotels in the event of any complaint.